Whether you are just starting your career or are a seasoned professional looking to stay ahead of industry trends, Journey to Success: CX Conversations is your go-to resource for all things related to Customer Experience (CX) and Customer Success (CS). Our podcast is designed to cater to individuals at every stage of their professional journey, offering a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.
Our commitment is to provide you with the tools, knowledge, and inspiration needed to excel in your role and make a significant impact in your organization. Here’s how we do it:
We dive deep into the principles and practices of Customer Experience and Customer Success, exploring how every action in your role can impact the customer journey.
Learn strategies and tips that can propel your career forward, whether you’re looking to excel in your current position or climb the corporate ladder.
Gain actionable advice that you can implement right away to improve your interactions with customers and colleagues.
Engage with discussions that challenge your perspectives and inspire you to think differently about your role in creating a customer-centric business.
Journey to Success: CX Conversations – Your Guide to Customer Experience and Success
Whether you’re just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.
Our Commitment
We are committed to equipping you with the tools, knowledge, and inspiration needed to excel in your role and make a significant impact in your organization. Here’s how we do it:
Comprehensive Coverage: We explore all facets of CX and CS, ensuring you gain a well-rounded understanding of the field.
Expert Insights: Gain insights from industry leaders and experts who share their experiences, best practices, and strategies.
Practical Advice: Each episode is packed with actionable tips and strategies that you can implement immediately to improve customer interactions and drive success.
Continuous Learning: Stay updated on the latest trends and developments in the industry, ensuring you’re always informed and prepared to adapt to changes.
Inspiration and Motivation: Be inspired to reach new heights in your career with motivational stories and advice that encourage you to push your boundaries and achieve your professional goals.
Join us on Journey to Success: CX Conversations and empower yourself with the knowledge and inspiration to thrive in the ever-evolving world of customer experience and success. Tune in to our latest episodes and start your journey to success today!
1 4 CX and Voice of the Customer with guest Donna Martino
In this episode….
we sit down with industry veteran Donna Martino to explore the evolving world of Customer Experience (CX). With a career spanning roles in customer operations, enablement, cybersecurity, and leadership, Donna brings a wealth of insight into how keeping the customer at the center of every decision can shape impactful outcomes across an organization.
We dive into:
Whether you’re in support, success, enablement, or leadership, this conversation will inspire you to reframe how your team connects with and learns from your customers.
About Donna Martino:
Donna Martino is the owner and lead problem solver at Solutions
for Good, where she partners with purpose-driven organizations to tackle
challenges and unlock growth, scalability, and modernization. With over 20
years of experience leading customer-focused transformations, Donna specializes
in aligning customer operations with business objectives, enhancing loyalty,
and streamlining processes through technology and innovation. She is a natural
advocate for customers, always approaching change from their perspective.
Her corporate career includes impactful leadership roles at
Dell and GE, where she advanced customer experience, business transformation,
and process excellence. At Dell Financial Services, Donna led global customer
operations and modernization initiatives, spearheading efforts in customer
experience design, contact center modernization, and process automation to
deliver exceptional service and measurable results.
A dynamic leader and hands-on problem solver, Donna thrives
on creating tailored solutions that empower teams, improve customer outcomes,
and drive lasting impact. Outside of work, she enjoys traveling, practicing
yoga, hiking, volunteering, family time and immersing herself in music and art.
Whether you’re just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.
Raymie Corpuel
With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she’s been pivotal in creating customer-focused cultures across different organizations.
Sue Yendell
Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.
