Expert Guidance to Transform Customer Interactions, Advance Careers, and Achieve Success in Customer-Facing Roles
Journey to CX was founded by Raymie Corpuel and Sue Yendell with a mission to enhance Customer Experience (CX) across businesses and individuals. We specialize in coaching and consulting, offering tailored support to help you elevate your career and improve customer interactions. Our services include resume and interview preparation, career development strategies, and personalized coaching to refine your customer experience skills.
Although we work with professionals from various industries, our primary focus is on Customer Success and other customer-facing divisions. Our expertise helps you navigate the complexities of CX, ensuring that you and your organization can achieve excellence in every customer interaction.
Additionally, we host a podcast titled Journey to Success: CX Conversations, where we share insights, tips, and success stories to inspire and inform our audience about the latest trends and best practices in Customer Experience. Join us on our journey to CX excellence!
With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she’s been pivotal in creating customer-focused cultures across different organizations.
Currently serving as a Manager of Customer Success Enablement, Raymie brings a wealth of experience in strategically aligning teams and initiatives to enhance overall customer satisfaction. In this role, she actively led initiatives that empower teams to deliver exceptional customer experiences, contributing to the organization’s broader success.
Key highlights of Raymie’s career include surpassing professional goals, earning recognition through prestigious awards, and designing and implementing impactful onboarding programs for diverse roles. Her role in implementing and delivering Customer Mindset Training for organizations underscores their dedication to enhancing customer relationships and experiences.
Raymie has also showcased her ability to leverage technology effectively, to streamline operations and contribute to organizational success. Beyond technical expertise, her effective communication and leadership skills consistently exceed expectations.
With an ongoing passion for customer advocacy and a commitment to driving positive customer impact, Raymie continues to make strides in shaping and leading initiatives that prioritize exceptional customer experiences.
Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service.
Currently, Sue is Sr. Director of Business Operations and Chief of Staff to the Chief Information Security Officer, wrangling communications, education, budgeting, morale, reporting/metrics, and many other things. She also serves in several volunteer roles at the company, focusing on engagement, leadership, and coaching.
A lifelong geek, Sue transitioned from technical roles into technical writing, communications, project management, and people leadership, always leaning into new opportunities to make everything easier, faster, and better. Moving into Cyber Security after over 20 years in other roles was a natural fit for Sue’s Jack-of-all-trades life.
On the side, after experiencing the huge benefit of professional coaching, Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification. She also has three kids, an aging dog, a cat who isn’t sure she’s a cat, a wonderful partner, and two grandkids.
